Privacy and Security Policy

All services provided in our store and on www.organuca.com are owned and operated by Organuca Gıda Anonim Şirketi.

Our company may collect personal data for various purposes. Below, it is explained how and for what purpose the collected personal data is gathered and how this data is protected.

Through membership or filling out various forms and surveys on our store, some personal information of the members (such as name-surname, company information, phone number, address, or email addresses) is collected by the nature of the business.

From time to time, our company may send campaign information, information about new products, and promotional offers to its customers and members. Our members can make all kinds of choices about whether to receive such information while becoming a member, and this selection can be changed later after logging in from the account information section, or they can notify via the link in the notification message they receive.

Personal information transmitted electronically to our store during the approval process carried out through our store or via email will not be disclosed to third parties except for the purposes and scope determined by the “User Agreement” we have made with our members.

To identify system-related problems and to resolve any problems or disputes that may arise related to the service provided, our company records and uses the IP address of its members. IP addresses can also be used to identify users in a general way and to collect comprehensive demographic information.

Our company may use the requested information for direct marketing purposes, either by itself or with the cooperation of individuals it collaborates with, beyond the purposes and scope determined by the Membership Agreement. Personal information can also be used to contact the user when necessary. Information requested by our company or provided by the user or information regarding transactions carried out through our store may be used by our company and its collaborators for various statistical evaluations, database creation, and market research, without revealing the identity of our members, beyond the purposes and scope determined by the Membership Agreement.

Our company is committed to keeping confidential information strictly private and confidential, considering it as a confidentiality obligation, ensuring and maintaining confidentiality, taking all necessary measures to prevent any or all of the confidential information from entering the public domain or being disclosed to or used by unauthorized individuals, and showing the necessary care to maintain confidentiality.

Credit Card Security

Our company prioritizes the security of credit card holders who shop on our shopping sites. Your credit card information is not stored in our system in any way.

There are two things you need to pay attention to understand that you are on a secure site during the transaction process. One of them is a key or lock icon located on the bottom line of your browser. This shows that you are on a secure internet page and all your information is encrypted and protected. This information is used only depending on the sales process and as per the instructions you provide. The credit card information used during shopping is encrypted with the 128-bit SSL (Secure Sockets Layer) protocol independently of our shopping sites and sent to the relevant bank for query. If the card’s availability is confirmed, shopping continues. Since no information related to the card can be viewed or recorded by us, it is prevented from being obtained by third parties under any circumstances.

The reliability of payment/invoice/delivery address information for orders placed online with a credit card is audited by our company against Credit Card Fraud. Therefore, it is necessary to confirm the financial and address/phone information for first-time orders from our shopping sites to reach the supply and delivery stage. If necessary, contact with the credit card holder customer or the relevant bank is made for this information verification.

All information you provide while becoming a member can only be accessed and changed by you. If you secure your membership login information, it is not possible for others to access and change information about you. For this purpose, membership transactions are carried out within the 128-bit SSL security area. This system is an international encryption standard that is impossible to break.

Nowadays, Internet shopping sites with a hotline or customer service and where open address and telephone information are indicated are more preferred. In this way, you can get detailed information on all issues that concern you and obtain more reliable information about the reliability of the online shopping service provider.

Note: We recommend paying attention to the presence of the open address and telephone information of the company on Internet shopping sites. Before shopping, note down all the phone/address information of the store where you are purchasing the product. If you do not trust, confirm it by calling before shopping. All information about our company and our company location is indicated on all our online shopping sites.

Mail Order Credit Card Information Security

Identity and credit card information that you send to us by mail-order credit card method will be stored by our company according to the principle of confidentiality. This information is kept for 60 days to address any possible disputes with the bank regarding credit card withdrawals and then destroyed. There is no risk as you can naturally object to the bank and prevent the payment of any amount that may be charged to your card, apart from the approved mail-order form amount for the products you ordered.

Third-Party Websites and Applications

Our store can provide links to other sites within its website. Our company does not bear any responsibility for the privacy practices and contents of these sites accessed through these links. The privacy policy principles stated in this agreement are only for the use of our store, and they do not cover third-party websites.

Exceptional Cases

In limited cases mentioned below, our company may disclose user information to third parties apart from the provisions of this “Privacy Policy.” These situations are limited in number:

To comply with obligations imposed by the laws, Decrees with the force of law, Regulations, etc., issued by competent legal authorities; To fulfill and implement the requirements of the “Membership Agreement” and other agreements concluded with our store’s users; To provide information requested by competent administrative and judicial authorities, following the procedure of an investigation or inquiry conducted; To protect the rights or security of users.

Email Security

Never write your credit card number or passwords in the emails you send to our store’s Customer Service regarding any of your orders. Information contained in emails can be seen by third parties. Our company cannot guarantee the security of information transmitted from your emails under any circumstances.

Browser Cookies

Our company may obtain information about users visiting our store and their use of the website through a technical communication file (Cookie). The mentioned technical communication files are small text files sent by an internet site to the user’s browser to be stored in the main memory. A technical communication file facilitates the use of the Internet by storing status and preferences about the site.

The technical communication file helps to obtain statistical information about how many people visited the site, for what purpose, how many times a person visited the site, and how long they stayed on the site, and to dynamically generate advertisements and content from user-specific user pages. The technical communication file is not designed to obtain data or any other personal information from the main memory or your email. Most browsers are initially designed to accept the technical communication file, but users can change the settings to not receive the technical communication file or to warn when the technical communication file is sent if they wish.

Our company can change the provisions of this “Privacy Policy” by publishing it on the site or sending an email to users or publishing it on its site at any time. The provisions of the Privacy Policy become effective on the date they are published.